Shipping Policy
Last updated: 6 August 2026
Thank you for shopping with ADMX. This Shipping Policy explains how orders placed through admxhelmet.com are processed and delivered.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Estimated processing times may vary depending on product availability, order quantity, customisation requirements and destination. Customers will be notified if additional processing time is required.
Orders are not normally processed or dispatched on weekends or public holidays.
2. Shipping Destinations
We ship to selected international destinations.
Available shipping destinations will be displayed during checkout. If your country or region is not available at checkout, please contact us before placing an order.
3. Shipping Costs
Shipping costs are calculated based on the destination, package weight, order quantity and available delivery method.
The applicable shipping charge will be displayed during checkout or confirmed with the customer before the order is dispatched.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, customs clearance and local delivery conditions.
Any delivery timeframe provided on the website, during checkout or by email is an estimate only and is not a guaranteed delivery date.
Unexpected delays may occur due to customs inspections, weather, carrier disruptions, public holidays or other circumstances outside our reasonable control.
5. Order Tracking
Where tracking is available, a tracking number or shipment update will be sent to the email address provided with the order.
Customers are responsible for checking that their email address and contact information are correct.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, clearance charges or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.
ADMX is not responsible for delays caused by customs authorities.
7. Shipping Address Changes
Customers must provide a complete and accurate shipping address when placing an order.
To request an address change, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional costs resulting from an incorrect or incomplete address may be charged to the customer.
8. Delayed, Lost or Damaged Packages
If an order appears to be delayed, lost or damaged during transit, please contact us with your order number and relevant photographs or shipping information.
We will review the matter and, where appropriate, assist with an investigation through the shipping carrier.
Please do not discard the original packaging if the item arrives damaged.
9. Pre-orders and Customised Products
Pre-order, made-to-order or customised products may require additional production and processing time.
Where applicable, the estimated production or dispatch timeframe will be confirmed before shipment.
10. Contact Us
For questions about shipping or an existing order, please contact:
ADMX / NEO AITEK PTY LTD
212 Hammond Road
Dandenong South, VIC 3175
Australia
Email: sales@neoaitek.com
Website: admxhelmet.com