Returns & Refunds Policy

Last updated: 6 August 2026

Thank you for shopping with ADMX.

This Returns & Refunds Policy explains the conditions and procedures for returning products purchased through https://www.admxhelmet.com.

Products sold through this website are offered by:

苏州爱道慕客智能技术有限公司

Legal Entity:
苏州爱道慕客智能技术有限公司

Registered Address:
Room 422, Building B, No. 18 Zhanye Road, Suzhou Industrial Park, Suzhou, Jiangsu, China

苏州爱道慕客智能技术有限公司 is the seller and payment recipient for orders placed through this website and is responsible for order processing, refunds and customer service.

NEO AITEK PTY LTD is an Australian business cooperation partner associated with the ADMX project. It is not the payment recipient or return address for website orders unless expressly stated otherwise in writing.

Nothing in this Policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

1. Change-of-Mind Returns

We accept eligible change-of-mind return requests submitted within 14 days after delivery, subject to the following conditions:

• The product must be unused, unworn and undamaged.
• The product must be returned in its original packaging.
• All accessories, manuals, labels and included components must be returned.
• Proof of purchase or the relevant order number must be provided.
• The return must be authorised by us before the product is sent back.

For safety and hygiene reasons, helmets that have been worn, used, modified, damaged or involved in an accident or impact are not eligible for change-of-mind returns.

Customers are responsible for return shipping costs for approved change-of-mind returns.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

2. Faulty, Damaged or Incorrect Products

Please contact us as soon as reasonably possible if a product:

• Arrives damaged;
• Has a manufacturing fault;
• Is unsafe or does not function as reasonably expected;
• Is materially different from its description;
• Is the wrong product, model, size or colour; or
• Is missing important components or accessories.

Please provide:

• Your order number;
• A detailed description of the issue;
• Clear photographs or video showing the problem; and
• Photographs of the external packaging where relevant.

After reviewing the information, we may request that the product be returned for inspection.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include:

• Repair;
• Replacement;
• Partial refund; or
• Full refund.

Where a product is confirmed to be faulty, damaged on arrival or incorrectly supplied, reasonable return shipping costs will be handled or reimbursed by us where required.

3. Products Not Eligible for Change-of-Mind Returns

The following products are generally not eligible for change-of-mind returns:

• Used or worn helmets;
• Products involved in an accident or impact;
• Products damaged through misuse, neglect or improper storage;
• Products that have been modified or repaired without authorisation;
• Products returned without their original components or accessories;
• Customised, personalised or made-to-order products; and
• Products marked as final sale, where permitted by applicable law.

These exclusions apply only to change-of-mind returns. They do not exclude rights that may apply where a product is faulty, unsafe, damaged, incorrectly supplied or materially different from its description.

4. Customised Products

Customised, personalised and made-to-order products are generally not eligible for change-of-mind returns because they are manufactured according to the customer’s selected specifications.

Customers should carefully review and approve all colours, materials, logos, text, graphics, sizes and other customisation details before production begins.

A customised product may still be eligible for an appropriate remedy if it is:

• Faulty;
• Damaged on arrival;
• Incorrectly produced; or
• Materially different from the approved design or order specifications.

5. How to Request a Return

Before returning any product, please contact:

Email: sales@neoaitek.com

Your request should include:

• Your full name;
• Your order number;
• The product concerned;
• The reason for the return; and
• Relevant photographs, videos or other supporting information.

If the return is approved, we will provide:

• Return instructions;
• The authorised return address;
• Any required return-authorisation details; and
• Information about return shipping.

Do not send products to the Chinese registered address, the Australian cooperation partner’s address or any other address without receiving written return instructions from us first.

Unauthorised returns may be delayed, rejected or returned to the sender.

6. Return Shipping

Approved returns should be sent using a trackable shipping service.

Customers are responsible for:

• Packaging the returned product securely;
• Following the return instructions provided;
• Keeping the shipping receipt and tracking number; and
• Ensuring that all included accessories and components are returned.

For approved change-of-mind returns, return shipping costs are the customer’s responsibility unless otherwise agreed in writing.

For confirmed faulty, damaged or incorrectly supplied products, return shipping costs will be handled in accordance with applicable law and the instructions provided by us.

We are not responsible for loss or damage occurring during return transportation where shipping was arranged by the customer, except where responsibility cannot lawfully be excluded.

7. Inspection of Returned Products

Returned products will be inspected after they are received.

For change-of-mind returns, we may reduce or refuse a refund where the product:

• Has been used or worn;
• Has been damaged after delivery;
• Has been involved in an accident or impact;
• Is missing packaging, accessories or components;
• Has been modified; or
• Is not in a resalable condition.

This does not affect any remedies that cannot lawfully be excluded for faulty, unsafe, damaged or incorrectly supplied products.

8. Refunds

Once a returned product has been received, inspected and approved, the refund will normally be issued to the original payment method.

Please allow approximately 5 to 10 business days for us to process an approved refund.

After the refund has been processed by us, additional time may be required for PayPal, another payment provider, the customer’s bank or financial institution to credit the funds to the customer’s account.

We are not responsible for delays caused solely by a payment provider or financial institution.

Currency conversion differences may occur where the original payment and refund involve different currencies or exchange rates.

Original shipping charges are generally non-refundable for change-of-mind returns. Where a return results from a confirmed product fault, shipping damage or fulfilment error, relevant shipping charges will be handled in accordance with applicable law.

9. Exchanges

Approved exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer:

• An alternative product;
• Store credit, where accepted by the customer; or
• A refund to the original payment method.

For change-of-mind exchanges, the customer may be responsible for return shipping and the cost of shipping the replacement product.

For faulty, damaged or incorrectly supplied products, exchange shipping costs will be handled in accordance with applicable law.

10. Order Cancellations

To request cancellation of an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed, customised, manufactured or dispatched.

Cancellation cannot be guaranteed after:

• Order processing has begun;
• Customisation has been approved;
• Production has started; or
• The order has been dispatched.

If an order has already been dispatched, the customer may need to follow the applicable return procedure after delivery.

Customised or made-to-order products generally cannot be cancelled after production has started, except where otherwise required by applicable law.

11. PayPal and Payment Disputes

Customers should contact us first if they experience a problem with an order, payment, delivery, return or refund.

We will make reasonable efforts to review and resolve the matter directly.

Where a customer opens a PayPal dispute, chargeback or payment-provider claim, we may provide relevant transaction information, including:

• Order details;
• Customer communications;
• Shipping and tracking information;
• Delivery records;
• Product descriptions; and
• Return or refund records.

Any separate buyer-protection rights offered by PayPal or another payment provider are governed by that provider’s own terms and eligibility requirements.

12. Applicable Consumer Rights

This Policy provides our commercial return and refund procedures. It does not replace any mandatory rights available under applicable consumer protection laws.

Where products are offered directly to consumers in Australia and the Australian Consumer Law applies, nothing in this Policy is intended to exclude or restrict rights that cannot lawfully be excluded.

13. Contact Us

For return, refund, exchange or order-cancellation enquiries, please contact:

Seller and Payment Recipient

苏州爱道慕客智能技术有限公司
Official English or Pinyin Legal Name: [Insert the exact name registered with PayPal]
Registered Address: [Insert the full registered address]
Customer Service Email: sales@neoaitek.com
Website: https://admxhelmet.com

Australian Business Cooperation Partner

NEO AITEK PTY LTD
212 Hammond Road
Dandenong South, VIC 3175
Australia

NEO AITEK PTY LTD is a business cooperation partner and is not the designated return address or PayPal payment recipient unless expressly confirmed otherwise in writing.