Privacy Policy
Last updated: 6 August 2026
This Privacy Policy explains how personal information is collected, used, stored, disclosed and protected when you visit https://admxhelmet.com, create an account, place an order, request a quotation, contact customer service or otherwise use the ADMX website and related services.
1. Who We Are
Products sold through this website are offered by:
苏州爱道慕客智能技术有限公司
Registered Address:
Room 422, Building B, No. 18 Zhanye Road, Suzhou Industrial Park, Suzhou, Jiangsu, China
中文注册地址：苏州工业园区展业路18号B栋422室
Customer Service Email: sales@neoaitek.com
Website: https://admxhelmet.com
For the purposes of this Privacy Policy, “ADMX”, “we”, “us” and “our” refer to 苏州爱道慕客智能技术有限公司.
苏州爱道慕客智能技术有限公司 is the seller and payment recipient for orders placed through this website and is responsible for order processing, payment collection, refunds, customer service and the handling of personal information collected through the website.
NEO AITEK PTY LTD is an Australian business cooperation partner associated with the ADMX project, products and international business development. NEO AITEK PTY LTD is not the PayPal payment recipient or seller for website orders unless expressly disclosed otherwise.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected when you:
- Visit or browse the website;
- Create or manage a customer account;
- Add products to your cart;
- Place or pay for an order;
- Request a product quotation;
- Submit product customisation information;
- Contact customer service;
- Request a return, refund, warranty service or exchange;
- Subscribe to marketing communications; or
- Otherwise interact with our website and services.
This Privacy Policy does not govern the independent privacy practices of PayPal, banks, logistics providers, social-media platforms or other third parties.
3. Personal Information We Collect
Depending on how you interact with the website, we may collect:
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Country or region;
- Customer account and login information;
- Products viewed, ordered or saved;
- Order history;
- Product size, colour and configuration selections;
- Product customisation details, including logos, text or images submitted by you;
- Customer service enquiries and communications;
- Return, refund, warranty and dispute information;
- Delivery and tracking information;
- Payment status, transaction reference, amount and currency;
- Marketing preferences;
- IP address;
- Browser type;
- Device type;
- Operating system;
- Approximate location;
- Cookie identifiers;
- Website activity and usage information; and
- Other information you voluntarily provide.
We generally do not directly receive or store complete payment-card numbers, card security codes or PayPal account passwords.
4. How We Collect Personal Information
We may collect personal information:
- Directly from you when you submit information through the website;
- When you create an account or place an order;
- When you contact us by email, form or other communication channel;
- When you request a return, refund, exchange or warranty service;
- Automatically through cookies and similar technologies;
- From PayPal and other payment providers;
- From shipping, fulfilment and logistics providers;
- From fraud-prevention and website-security providers; and
- From authorised business partners where reasonably necessary.
5. How We Use Personal Information
We may use personal information to:
- Process and confirm orders;
- Process payments and refunds;
- Deliver products;
- Provide tracking and delivery updates;
- Create and manage customer accounts;
- Respond to enquiries;
- Provide customer support;
- Process returns, exchanges and warranty requests;
- Review product faults or shipping damage;
- Manage customised or made-to-order products;
- Prevent fraud and unauthorised transactions;
- Protect the security of the website;
- Maintain business, accounting and transaction records;
- Improve the website, products and customer experience;
- Send transactional emails;
- Send marketing communications where permitted;
- Resolve disputes and payment claims;
- Comply with legal and regulatory obligations; and
- Protect our legal rights and business interests.
We will seek appropriate consent where consent is required by applicable law.
6. Payment Processing and PayPal
Payments made through the website may be processed by PayPal or other payment providers displayed during checkout.
The PayPal merchant account used for website transactions is held by:
苏州爱道慕客智能技术有限公司
PayPal may independently collect and process customer and transaction information for purposes including:
- Processing payments;
- Confirming transactions;
- Preventing fraud;
- Verifying identity;
- Managing disputes and chargebacks;
- Complying with financial regulations; and
- Meeting anti-money-laundering and other legal obligations.
PayPal and the seller independently determine how they process personal information under their respective privacy policies.
We may receive limited payment information from PayPal, such as:
- Customer name;
- Billing details;
- Payment amount;
- Payment currency;
- Payment status;
- Transaction reference;
- Fraud or verification results; and
- Refund or dispute information.
We do not receive your PayPal password.
For more information about how PayPal processes personal information, please review the PayPal Privacy Statement.
PayPal’s data-protection terms treat PayPal and the merchant as independent controllers and ask merchants to link to PayPal’s privacy statement in their own privacy policy.
7. Cookies and Similar Technologies
The website may use cookies and similar technologies to:
- Keep the website functioning;
- Maintain shopping-cart contents;
- Support checkout;
- Keep customers logged in;
- Remember preferences;
- Improve website performance;
- Prevent fraud and unauthorised access;
- Understand how visitors use the website; and
- Support marketing or analytics tools where enabled.
Some cookies are necessary for the shopping cart, account login and checkout functions.
You may manage cookies through your browser settings or through the cookie-preference tool displayed on the website, where available.
Disabling necessary cookies may prevent certain website functions from operating correctly.
8. How We Share Personal Information
We may share personal information with service providers where reasonably necessary to operate the website and fulfil orders, including:
- PayPal and other payment providers;
- Banks and financial institutions;
- Shipping and courier companies;
- Warehousing and fulfilment providers;
- Website hosting providers;
- WordPress and WooCommerce service providers;
- Email and communication providers;
- Fraud-prevention and security providers;
- Analytics providers where enabled;
- Customer-service providers;
- Accountants, lawyers and professional advisers;
- Government authorities or regulators where required by law; and
- Authorised business partners where necessary for a disclosed business purpose.
We do not routinely sell or rent customer personal information to third parties for their independent use.
9. Australian Business Cooperation Partner
NEO AITEK PTY LTD is an Australian business cooperation partner associated with the ADMX project.
Where reasonably necessary, limited personal information may be shared with authorised personnel of NEO AITEK PTY LTD for purposes such as:
- International business cooperation;
- Product support;
- Customer-service assistance;
- Technical support;
- Product-related enquiries; or
- Other disclosed operational purposes.
Only information reasonably necessary for the relevant purpose should be shared.
NEO AITEK PTY LTD is not the PayPal payment recipient, seller or designated product return address unless expressly confirmed otherwise in writing.
Customer enquiries sent to sales@neoaitek.com may be handled by authorised customer-service personnel supporting the ADMX project.
10. International Processing of Personal Information
ADMX operates an international e-commerce website and works with service providers located in different countries and regions.
Personal information may be stored, accessed or processed in countries where our:
- Website hosting providers;
- Payment providers;
- Logistics providers;
- Customer-service providers;
- Technology providers; and
- Authorised business partners
operate.
These locations may include China, Australia, Germany and other countries used by PayPal, logistics companies and technology providers.
Where applicable law requires additional notice, consent or safeguards for an international transfer, we will take reasonable steps to provide the required information and implement appropriate protections.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
- Process and fulfil orders;
- Provide customer service;
- Manage warranties and returns;
- Process refunds;
- Resolve disputes;
- Prevent fraud;
- Maintain tax and accounting records;
- Comply with legal obligations; and
- Establish, exercise or defend legal claims.
Retention periods may vary depending on the type of information, the nature of the transaction and applicable legal requirements.
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to any legal record-retention obligations.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Unauthorised disclosure;
- Loss;
- Misuse;
- Alteration;
- Destruction; and
- Fraudulent activity.
Security measures may include:
- HTTPS encryption;
- Restricted administrative access;
- Password protection;
- Security monitoring;
- Website updates;
- Access controls;
- Backup procedures; and
- Use of reputable payment and hosting providers.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
13. Your Privacy Rights
Subject to applicable law, you may request to:
- Access personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete certain personal information;
- Withdraw consent where processing relies on consent;
- Object to or restrict certain processing;
- Unsubscribe from marketing communications;
- Close your website account; or
- Submit a complaint about how your information has been handled.
We may need to verify your identity before responding to a request.
Some information may need to be retained for legal, payment, accounting, fraud-prevention, warranty or dispute-resolution purposes even after an account-deletion request.
14. Marketing Communications
Where you have subscribed to marketing communications, we may send you information about:
- ADMX products;
- New product releases;
- Promotions;
- Events;
- Product updates; and
- Other relevant news.
You may unsubscribe by using the unsubscribe link in the message or contacting us at:
You may still receive transactional messages relating to orders, payments, refunds, delivery, security or product safety.
15. Third-Party Links and Embedded Content
The website may contain links to:
- PayPal;
- Social-media platforms;
- Delivery providers;
- App stores;
- Business partners; or
- Other third-party websites.
The website may also include embedded videos, maps or social-media content.
Third parties are responsible for their own privacy practices. We recommend reviewing their privacy policies before providing personal information.
16. Children’s Privacy
The website is not intended to knowingly collect personal information directly from children without appropriate involvement from a parent or legal guardian.
If you believe that a child has submitted personal information without appropriate authorisation, please contact us so that we can review and address the matter.
17. Privacy Enquiries and Complaints
To submit a privacy enquiry, access request, correction request or complaint, please contact:
Email: sales@neoaitek.com
Please include:
- Your name;
- Your contact information;
- A description of your request or concern;
- Any relevant order number; and
- Any supporting information.
We may request additional information to verify your identity and understand the request.
We will review and respond within a reasonable period, subject to applicable legal requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- Our business operations;
- Website functionality;
- Payment providers;
- Logistics providers;
- Technology providers;
- Applicable laws; or
- How we handle personal information.
The updated version will be published on this page with a revised “Last updated” date.
19. Contact Us
For privacy enquiries, requests or complaints, please contact:
Seller and Payment Recipient
苏州爱道慕客智能技术有限公司
Registered Address:
Room 422, Building B, No. 18 Zhanye Road, Suzhou Industrial Park, Suzhou, Jiangsu, China
中文注册地址：苏州工业园区展业路18号B栋422室
Customer Service Email: sales@neoaitek.com
Website: https://admxhelmet.com
Australian Business Cooperation Partner
NEO AITEK PTY LTD
212 Hammond Road
Dandenong South, VIC 3175
Australia
NEO AITEK PTY LTD is an Australian business cooperation partner and is not the PayPal payment recipient, seller or designated return address unless expressly stated otherwise.